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Terms and Conditions

All orders are subject to confirmation, while quantities last.    Minimum wholesale order placed on our website is $300.  You must have a valid re-seller TAX ID.

There is NO minimum on reorders. 

Wholesale customers MUST choose "Wholesale continental US option"-please note rate is ONLY within continental US.   Additional shipping charges apply for HI, AL, and international shipments.    Please contact us for freight, lead times and duty estimates on international shipping at info@sophiecatalou.com. 

If you need assistance in placing your order, please call us at: 917-617-8946, we will be happy to help.

We offer flat images on all merchandise and lifestyle shots on almost all styles.

We ship merchandise available in our OH warehouse within 48hrs, business days only. 

Order cannot be canceled if it has already been shipped.  All orders ship with the most economical, trackable method of delivery of our choice.  You can track your order in the portal, you will also receive tracking information via e-mail.

All orders must be prepaid, no terms will be extended, no COD shipments.

Returns and claimsno returns will be accepted on OFF PRICE merchandise, exchange only, freight must be paid by the customer.   Please examine your order upon arrival for any discrepancies.  Authorization required for all returns. Claims must be mailed, faxed or e-mailed directly to Sophie Catalou office within 10 days of receipt.  Customer agreement: by placing this order customer agrees to our terms and conditions.